Return and Refund Process

Greetings from Domyfan! We sincerely hope that you are delighted with your recent purchase. However, in the event that you wish to return or exchange your item, we are here to assist you through the process.

Order Cancellation

To cancel an order after payment, kindly contact us promptly. Please note that we are unable to cancel or modify orders once they have been dispatched.

 

Exchange or Return Eligibility

We are committed to ensuring your satisfaction with your purchase. Here are the circumstances under which you can exchange or return an item:
(a) Quality Issues: If your item is significantly defective, please return it to us within 30 days of receiving the package, in its original condition.
(b) Misinstallation: If the product received does not match your order specifications, we will replace it for you.

 

Non-Returnable Items Include

Damage caused by individual factors such as usage, staining, wear, contamination, missing original components, or items older than 30 days after delivery. Please note that only regular priced items are eligible for refund.

 

Return Procedure

1. Should you wish to return or exchange an item, please contact our customer service at service@domyfan.com. The email should include your order number, clear photos of the product, the reason for return, and other relevant details.
2. Kindly ensure that the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase.

 

Refund Process

Upon receiving and reviewing your returned item, we will notify you via email regarding the approval or denial of your refund. If approved, your refund will be processed within a week and automatically applied to your original payment method.

 

Delayed or Lost Refunds

If you experience any issues with receiving your refund, please first check with your bank and credit card company. If further assistance is required, do not hesitate to contact us at service@domyfan.com.

 

Shipping Information

Please refrain from directly returning items to the manufacturer. Customers are responsible for the cost of return shipping, and we do not charge any additional handling fees.

For detailed shipping guidelines and return duration, kindly refer to our policy. We recommend using trackable shipping services for items over $75 to ensure a secure delivery.

 

Contact Information

Should you have any inquiries or require assistance, feel free to reach out to us.
- Email: service@domyfan.com
- Tel: +1 (458) 216-0350
- Customer Service Chat Time: Mon - Sun: 9am - 6pm (UTC+8 time)

Please do not hesitate to contact us if you have any questions or concerns. We are here to ensure that your experience with domyfan is a positive one.